Not only do we ship all packages received before 3:00PM CST the SAME
DAY, we guarantee you will receive your order. If for any reason, you do not
receive your order, we will send it again. Whether it is lost in the mail, held
up at customs, or delivered to the wrong house, we will send again if you do not
receive your package. We also ship from within the United States, so you
can have your package next day if you wish, without delays and extra shipping
charges. All United States packages are sent with Delivery confirmation to
prove successful Delivery.
- All of our packages are sent in USPS Priority Mail boxes, by either USPS
or FedEx Ground.
- We send as "SpiritualScents" which is what will appear on your
credit card as well.
- Delivery takes between 1-3 days within North America and 7-14
days internationally.
- All International orders subject to approval
- The guarantee only applies to International Orders if you choose
Registered Mail.
- The guarantee does not apply to Money Order orders not getting to us on
time.
- We do not ship anything to AUSTRALIA, NIGERIA, or ESTONIA.
- If we ship to
BRAZIL or MEXICO, it's at your own risk!
-
Offer is only valid if sending to the billing address of the
cardholder purchasing the product.
-
We cannot re-send your package until 14 days have passed
for USA orders.
-
We cannot re-send your package until 30 days have passed
for International Orders.
100% Money Back Guarantee
If you are not satisfied with your purchase, you may return you order
for 100% refund, conditions applying. We accept returns for any merchandise if
you are not satisfied, EXCEPT items that have had the safety seals broken. By Federal law, we cannot accept returns on any item
that may be ingested due to health reasons. RETURNS ARE AT YOUR EXPENSE, but we
do not charge any restocking fees; you will receive a credit for the full value
of whatever products you return to us in their original condition.
- All refunds will only be issued to the card used to purchase the products.
- Amount refunded is minus original shipping charges.
- At least 90% of order must be returned to us within 7 days of receipt of
product.
- Call us for credit card disputes; NOT your Credit Card company; we can
resolve any issue.
Order Tracking
When your order is shipped you will receive an automated email listing your
USPS or FedEx tracking number. You may use this tracking number to check your
orders location and status. If you do not receive this information, don't
be afraid to call us; we want you to get your order ASAP! Also, remember
that PRIORITY MAIL DELIVERY CONFIRMATION is NOT a Tracking Number; it will show
that we sent the package, but it often does not show the status of Delivery
until it's actually delivered.
Order
Complaints - Order Problems
We rarely get any complaints from customers, but on the rare occasions when
we do, rest assured that we will do everything we can to fix the problem in as
timely and fair a manner as possible. We feel that your loyalty to our
shop is far more important than a single botched order. So, don't hesitate
to call us to discuss any problem you might have with Kona Kava Farm or your order
Toll Free at: (866) 649-2117. Mistakes can happen, but if you are simply unhappy or dissatisfied
with a product from us; because we so firmly believe in every product we carry,
we will accept returns of unused product without complaint.
Our countless customers and counting means everything to us; because of you, we are
here, and because of you, we have been able to share some beautiful plants with
so many, so we do everything we can to keep our customers as happy as we are
able to, never forgetting that it is our customers who allow us to continue to
expand our offerings here at the shop. Please call us BEFORE you call your
credit card company if you have any dispute with your credit card charges whatsoever as
well...
KonaKavaFarm Return Policy