FAQ PAGE

WHAT ABOUT YOUR RETURN, SHIPPING, & PRIVACY POLICIES?

Our Return Policy is HERE
Our Privacy Policy is HERE
Our Shipping Information is HERE
 

OUR MOST-ASKED KAVA QUESTIONS FIRST

The following message is meant to answer the most common questions we get about our products, so please look for the answer to your question below. Further information is also available on our website in various places:

http://www.konakavafarm.com/contact.htm

A TON of articles are here:

http://www.konakavafarm.com/links_to_articles.html

The nutritional content of our products is here:

http://www.konakavafarm.com/nutinfo.htm

We offer Kava Kava in several different forms. In terms of strength and potency, lowest to highest strength or potency would be:

Powdered Root
Kava Chai
Instant Kava Mix
Kava Concentrate
30% Kavalactone Capsules
Kava Tincture/5:1 Elixir
70% Kavalactone Paste
84% Kavalactone SoftGels

We have had such a variety of requests about the form of our Kava...some want it powdered, some want it rough cut, some want it tea cut, and some want it somewhere in the middle. So, we have finally decided to simply offer our Kava as a medium grind...no large root pieces, and not powder. We tried different cuts, and realized that there is no way to please everyone, so we decided to go with the form that receives the least amount of complaints.

Our Kava is the exact same Kava that we have been growing for years; it is the grind of the Kava that makes each batch look different. As Kava gets finer, it gets darker, so less finely ground Kava will be lighter. If you notice a difference in potency between orders, we don't know what to offer you; we enjoy the Kava we grow for ourselves, as do all of our friends, and have never noticed a difference in strength from our very first harvest until now...and we are fussy about our Kava. We also consistently have it sent off to test for potency, and it has never varied by more than 10%. Kavalactone, as long as it is kept dry and away from temperatures about 140 degrees, will not lose its potency.

We use ROOTS ONLY from our Kava plants. We have 90% lateral roots and 10% underground, making our Kava some of the most potent and safe available. None of our products has ever been linked to any liver damage because we never use the stems or leaves of the plant, which may be harmful to your liver.

Our extracted products all use distilled water and pure, organic ethanol as the extractor. We never use any harsh solvents or animal fats at any time.

Effects from Kava last about an hour, and more servings can be taken to expend the effects as long as one wishes, or to the maximum daily recommendation by the FDA. PLEASE REMEMBER that every body is different, and different people will require different amounts to feel the effects of this wonderful and ancient plant. Larger bodies may require more product...it's all open to personal experimentation.

Powdered Root/Kava Chai: A usual serving is 2-4 tablespoons, placed in a blender with your favorite liquid (such as coconut water, papaya juice, chocolate milk, chocolate soy milk, pineapple juice, etc.) for 5-10 minutes. You then strain out the kava root and drink the liquid. It's the same with the Kava Chai. Each tablespoon will contain about 20mg of kavalactones. Full details in our recipe section on our site.

Instant Kava Mix/Kava Concentrate: 2 teaspoons is recommended, also mixed in your favorite liquid. Each teaspoon contains about 20mg of kavalactones. For these products, there is no straining necessary.

30% Kavalactone: Each capsule contains 20mg of Kavalactone per 300mg vegan capsule. The FDA recommends taking no more than TWO capsules per serving, no more than 4 times a day. Be wary of products on the market that advertise as being "30% kavalactone". What often happens is that there is a small percentage of 30% kavalactone in the capsule, and the rest is plain root, making them far less potent than our true 30% kavalactone capsules.

Kava Tincture: The tincture contains 5 ounces of kava kava root for every fluid ounce. This tincture mixes great with almost any liquid, and can add a nice "kick" for your kava drinks. We don't have an exact kavalactone count for this product but we like to mix a couple of dropperfuls in our drinks for an added kick, although this is NOT what the FDA reccomends.

70% Kavalactone: Use your imagination. 2 pea-sized amounts is a single serving. Some eat it as a paste, some mix it with their favorite liquid, and some add it to their powdered root or Kava Chai. It's really up to you. There are about 50 pea-sized servings per ounce.

84% Kavalactone LiquiGels: Each LiquiGel contains 58mg of Kavalactone per 300mg LiquiGel and they are alcohol free. The FDA recommends taking no more than ONE capsule per serving, no more than 4 times a day. The FDA is usually extremely conservative on their recommendations. Be wary of products on the market that advertise as being "84% kavalactone". What often happens is that there is a small percentage of 84% kavalactone in the capsule, and the rest is plain root, making them far less potent than our true 84% kavalactone capsules.

Extracting: We always use a blender and then use either cheesecloth or a muslin bag to strain our Kava Kava. The longer you blend, and the more you squeeze the liquid out of the root after it has been in the blender for 5-10 minutes, the stronger your drink will be. There is no way to estimate the kavalactone content other than by personal experimentation. The more your mouth gets numb, the more kavalactone. Our recipes on our site all refer to the Powdered Root as well. Only the Powdered Root and the Kava Chai needs to be strained; all other products dissolve completely in most liquids.

Safety: Please remember that the only time Kava Kava has been shown to be poisonous or cause liver damage is when the leaves and stems are consumed. This is why we use ROOTS ONLY in ALL of our Kava Kava products. There is no medical evidence whatsoever linking Kava Kava root consumption with disease of any kind, and the roots have been enjoyed for thousands of years by countless people around the world without incident.

Shipping: We ship Kava Kava everywhere in the world EXCEPT Canada.

WHAT ABOUT SHIPPING TIMES?

Order by 3:00PM, and we will ship your order SAME DAY.  If it is past 3:00PM and you need your order Overnight, please contact us and we can often make arrangements from you, though additional charges may apply, especially if you need Saturday Delivery.

Also, even though we are swamped with orders, we process ALL orders within 24 hours.  Overnight Express will get your package to you next day if your order is placed before 3:00PM CST on Monday - Thursday, and within 2 business days if it's placed after 3:00PM CST, or on Fridays, Saturdays, or Sundays.  On rare occasions, depending on your town, Overnight Express is sometimes a 2-Day Delivery, and please remember that we cannot ship FedEx Express to PO Boxes.  **If we ship on the day we state we will ship, you are not entitled to a refund if your town was included in one of these 2-Day shipping exceptions.** 

Priority Mail gets you your order 2-4 days after you place your order
First Class gets your order to you in 7-14 days, on average.

INTERNATIONAL CUSTOMERS:  Please remember that we have no control over your government, your Customs people, or your Postal System.  We send everything out as Commercial Samples to prevent you from having to pay duties, but that does not guarantee that you will NOT have to pay duties.  If you choose Insured Mail, we guarantee your package will get there, but we do not, under any circumstance, pay for any duties of any kind.  It is your responsibility to find out what you might be responsible for BEFORE you order; we cannot refund your order if your reason for not accepting it is because you had duties levied on your order, and ordering from our site constitutes your understanding and agreement to these terms.
 

WHAT ABOUT SHIPPING CHARGES?

We have several Flat Rates* for shipping:

• Priority Mail/FedEx Ground w/Delivery Confirmation - $4.95 *

• Overnight Express (USA Only) Guaranteed - $17.95 *

• International Air - No Guarantees - $5.95 *

• International Registered - w/Guarantees - $14.95 *

• International Express (2-3 Days) Guaranteed - $39.95 *

* ADDITIONAL SHIPPING CHARGES MAY APPLY FOR ORDERS OVER 3 POUNDS OR FOR INTERNATIONAL PACKAGES; OUR SHIPPING CHARGES ARE ESTIMATES, THOUGH YOU WILL NEVER PAY MORE THAN OUR ACTUAL COST OF SHIPPING.

* ALSO: UNLESS YOU SPECIFICALLY REQUEST TO PAY THE ADDITIONAL SHIPPING CHARGES FOR PRIORITY OR OVERNIGHT EXPRESS MAIL IN ADVANCE, HEAVY ORDERS WILL SHIP FED EX GROUND INSTEAD OF PRIORITY MAIL, AND HEAVY OVERNIGHT EXPRESS ORDERS MAY BE DELAYED UNTIL WE GET APPROVAL FOR SHIPPING CHARGES. 

* U.K. ORDERS ALMOST ALWAYS INCUR ADDITIONAL SHIPPING CHARGES.

What About Returns?

We accept returns for any merchandise if you are not satisfied, EXCEPT items that have had the safety seals broken.  By Federal law, we cannot accept returns on any item that may be ingested due to health reasons.  RETURNS ARE AT YOUR EXPENSE, but we do not charge any restocking fees; you will receive a credit for the full value of whatever products you return to us in their original condition.

What payment methods do you accept?

We accept all major credit cards, including MasterCard, Visa, Discover, and American Express. In addition, we accept Cash, Money Orders, and even PayPal. PayPal is built into the shopping cart system, and when you place your order, when it comes time to choose your payment method, PayPal is available as a payment option.

Do you share our information with anyone?

The security of any information you provide us with is very respected. Under NO circumstances will your personal information be rented out shared with anyone.  We do not keep credit card information on file, but we retain your other information in our database so you can log in after you place your first order, saving you from having to enter your information each time you place an order with us.

What About International Shipping?

We regularly ship worldwide, but cannot be responsible for packages that are shipped Internationally without choosing the Registered Mail option. If you choose a Non-Registered option, please know that we cannot offer refunds or replacements if your package does not arrive. If you ship via Registered Mail and your items do not arrive within 4 weeks, a refund cannot be offered, but we will gladly re-ship your order.

Are your products safe?

We care deeply about what we offer here at Kona Kava Farm, and have full FDA approval for all of our products.  There is an extensive library of articles on the site HERE to answer any questions of concerns you may have, as well as additional links HERE.