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FAQ PAGE
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WHAT
ABOUT YOUR RETURN, SHIPPING, & PRIVACY POLICIES? |
Our Return
Policy is HERE
Our Privacy
Policy is HERE
Our Shipping Information is HERE
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OUR MOST-ASKED KAVA QUESTIONS FIRST |
The
following message is meant to answer the most common
questions we get about our products, so please look
for the answer to your question below. Further information is also available on our website in various places:
http://www.konakavafarm.com/contact.htm
A TON of articles are here:
http://www.konakavafarm.com/links_to_articles.html
The nutritional content of our products is here:
http://www.konakavafarm.com/nutinfo.htm
We offer Kava Kava in several different forms. In terms of strength
and potency, lowest to highest strength or potency would be:
Powdered Root
Kava Chai
Instant Kava Mix
Kava Concentrate
30% Kavalactone Capsules
Kava Tincture/5:1 Elixir
70% Kavalactone Paste
84% Kavalactone SoftGels
We have had such a variety of requests about the form of our
Kava...some want it powdered, some want it rough cut, some want it
tea cut, and some want it somewhere in the middle. So, we have
finally decided to simply offer our Kava as a medium grind...no
large root pieces, and not powder. We tried different cuts, and
realized that there is no way to please everyone, so we decided to
go with the form that receives the least amount of complaints.
Our Kava is the exact same Kava that we have been growing for years;
it is the grind of the Kava that makes each batch look different. As
Kava gets finer, it gets darker, so less finely ground Kava will be
lighter. If you notice a difference in potency between orders, we
don't know what to offer you; we enjoy the Kava we grow for
ourselves, as do all of our friends, and have never noticed a
difference in strength from our very first harvest until now...and
we are fussy about our Kava. We also consistently have it sent off
to test for potency, and it has never varied by more than 10%.
Kavalactone, as long as it is kept dry and away from temperatures
about 140 degrees, will not lose its potency.
We use ROOTS ONLY from our Kava plants. We have 90% lateral roots
and 10% underground, making our Kava some of the most potent and
safe available. None of our products has ever been linked to any
liver damage because we never use the stems or leaves of the plant,
which may be harmful to your liver.
Our extracted products all use distilled water and pure, organic
ethanol as the extractor. We never use any harsh solvents or animal
fats at any time.
Effects from Kava last about an hour, and more servings can be taken
to expend the effects as long as one wishes, or to the maximum daily
recommendation by the FDA. PLEASE REMEMBER that every body is
different, and different people will require different amounts to
feel the effects of this wonderful and ancient plant. Larger bodies
may require more product...it's all open to personal
experimentation.
Powdered Root/Kava Chai: A usual serving is 2-4 tablespoons,
placed in a blender with your favorite liquid (such as coconut
water, papaya juice, chocolate milk, chocolate soy milk, pineapple
juice, etc.) for 5-10 minutes. You then strain out the kava root and
drink the liquid. It's the same with the Kava Chai. Each tablespoon
will contain about 20mg of kavalactones. Full details in our recipe
section on our site.
Instant Kava Mix/Kava Concentrate: 2 teaspoons is recommended, also
mixed in your favorite liquid. Each teaspoon contains about 20mg of
kavalactones. For these products, there is no straining necessary.
30% Kavalactone: Each capsule contains 20mg of Kavalactone
per 300mg vegan capsule. The FDA recommends taking no more than TWO
capsules per serving, no more than 4 times a day. Be wary of
products on the market that advertise as being "30% kavalactone".
What often happens is that there is a small percentage of 30%
kavalactone in the capsule, and the rest is plain root, making them
far less potent than our true 30% kavalactone capsules.
Kava Tincture: The tincture contains 5 ounces of kava kava
root for every fluid ounce. This tincture mixes great with almost
any liquid, and can add a nice "kick" for your kava drinks. We don't
have an exact kavalactone count for this product but we like to mix
a couple of dropperfuls in our drinks for an added kick, although
this is NOT what the FDA reccomends.
70% Kavalactone: Use your imagination. 2 pea-sized amounts is
a single serving. Some eat it as a paste, some mix it with their
favorite liquid, and some add it to their powdered root or Kava Chai.
It's really up to you. There are about 50 pea-sized servings per
ounce.
84% Kavalactone LiquiGels: Each LiquiGel contains 58mg of
Kavalactone per 300mg LiquiGel and they are alcohol free. The FDA
recommends taking no more than ONE capsule per serving, no more than
4 times a day. The FDA is usually extremely conservative on their
recommendations. Be wary of products on the market that advertise as
being "84% kavalactone". What often happens is that there is a small
percentage of 84% kavalactone in the capsule, and the rest is plain
root, making them far less potent than our true 84% kavalactone
capsules.
Extracting: We always use a blender and then use either
cheesecloth or a muslin bag to strain our Kava Kava. The longer you
blend, and the more you squeeze the liquid out of the root after it
has been in the blender for 5-10 minutes, the stronger your drink
will be. There is no way to estimate the kavalactone content other
than by personal experimentation. The more your mouth gets numb, the
more kavalactone. Our recipes on our site all refer to the Powdered
Root as well. Only the Powdered Root and the Kava Chai needs to be
strained; all other products dissolve completely in most liquids.
Safety: Please remember that the only time Kava Kava has been
shown to be poisonous or cause liver damage is when the leaves and
stems are consumed. This is why we use ROOTS ONLY in ALL of our Kava
Kava products. There is no medical evidence whatsoever linking Kava
Kava root consumption with disease of any kind, and the roots have
been enjoyed for thousands of years by countless people around the
world without incident.
Shipping: We ship Kava Kava everywhere in the world EXCEPT
Canada.
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WHAT
ABOUT SHIPPING TIMES? |
Order
by 3:00PM, and we will ship your order SAME
DAY. If it is past 3:00PM and you need
your order Overnight, please contact us and we
can often make arrangements from you, though
additional charges may apply, especially if you
need Saturday Delivery.
Also, even though we are swamped with orders,
we process ALL orders within 24 hours. Overnight
Express will get your package to you next day
if your order is placed before 3:00PM CST on Monday
- Thursday, and within 2 business days if it's placed
after 3:00PM CST, or on Fridays, Saturdays, or Sundays.
On rare occasions, depending on your town, Overnight
Express is sometimes a 2-Day Delivery, and please
remember that we cannot ship FedEx Express to PO
Boxes. **If
we ship on the day we state we will ship, you are
not entitled to a refund if your town was included
in one of these 2-Day shipping exceptions.**
Priority Mail gets you your order 2-4 days
after you place your order
First Class gets your order to you in 7-14
days, on average.
INTERNATIONAL CUSTOMERS: Please remember
that we have no control over your government, your
Customs people, or your Postal System. We send
everything out as Commercial Samples to prevent you
from having to pay duties, but that does not guarantee
that you will NOT have to pay duties. If you
choose Insured Mail, we guarantee your package will
get there, but we do not, under any circumstance,
pay for any duties of any kind.
It is your responsibility to find out what you might
be responsible for BEFORE you order; we cannot refund
your order if your reason for not accepting it is
because you had duties levied on your order, and
ordering from our site constitutes your understanding
and agreement to these terms.
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WHAT
ABOUT SHIPPING CHARGES? |
We
have several Flat Rates* for shipping:
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Priority
Mail/FedEx Ground w/Delivery Confirmation
- $4.95 *
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Overnight
Express (USA Only) Guaranteed - $17.95
*
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International
Air - No Guarantees - $5.95 *
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International
Registered - w/Guarantees - $14.95 *
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International
Express (2-3 Days) Guaranteed - $39.95
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ADDITIONAL SHIPPING CHARGES MAY APPLY FOR ORDERS
OVER 3 POUNDS OR FOR INTERNATIONAL PACKAGES; OUR SHIPPING CHARGES ARE ESTIMATES,
THOUGH YOU WILL NEVER PAY MORE THAN OUR ACTUAL
COST OF SHIPPING.
*
ALSO: UNLESS YOU SPECIFICALLY REQUEST
TO PAY THE ADDITIONAL SHIPPING CHARGES FOR
PRIORITY OR OVERNIGHT EXPRESS MAIL IN ADVANCE,
HEAVY ORDERS WILL SHIP FED EX GROUND INSTEAD
OF PRIORITY MAIL, AND HEAVY OVERNIGHT EXPRESS
ORDERS MAY BE DELAYED UNTIL WE GET APPROVAL
FOR SHIPPING CHARGES.
* U.K.
ORDERS ALMOST ALWAYS INCUR ADDITIONAL SHIPPING
CHARGES. |
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What
About Returns? |
We
accept returns for any merchandise if you are
not satisfied, EXCEPT items that have had the
safety seals broken. By Federal law, we
cannot accept returns on any item that may be
ingested due to health reasons. RETURNS
ARE AT YOUR EXPENSE, but we do not charge any
restocking fees; you will receive a credit for
the full value of whatever products you return
to us in their original condition. |
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What
payment methods do you accept? |
We
accept all major credit cards, including MasterCard,
Visa, Discover, and American Express. In addition,
we accept Cash, Money Orders, and even PayPal.
PayPal is built into the shopping cart system,
and when you place your order, when it comes
time to choose your payment method, PayPal is
available as a payment option. |
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Do
you share our information with anyone? |
The
security of any information you provide us with
is very respected. Under NO circumstances will
your personal information be rented out shared
with anyone. We do not keep credit card
information on file, but we retain your other
information in our database so you can log in
after you place your first order, saving you
from having to enter your information each time
you place an order with us. |
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What
About International Shipping? |
We
regularly ship worldwide, but cannot be responsible
for packages that are shipped Internationally
without choosing the Registered Mail option.
If you choose a Non-Registered option, please
know that we cannot offer refunds or replacements
if your package does not arrive. If you ship
via Registered Mail and your items do not arrive
within 4 weeks, a refund cannot be offered, but
we will gladly re-ship your order. |
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Are
your products safe? |
We
care deeply about what we offer here at Kona
Kava Farm, and have full FDA approval for all
of our products. There is an extensive
library of articles on the site HERE to
answer any questions of concerns you may have,
as well as additional links
HERE. |
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Home |
Online Shop | Articles |
Resources |
Recipes | Partners | Blog
For more information:
Kona Kava Farm
75-6056 Alii Dr.Kailua-Kona, HI 96740 US
Email:
makaira@konakavafarm.com
Within the USA: (866) 649-2117 | Outside
the USA: (312) 455-8475 |
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